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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 181 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 181
Topic #: 1
[All ITILFND V4 Questions]

Which phase of problem management includes analyzing incidents to look for patterns and trends?

  • A. Problem identification
  • B. Problem control
  • C. Error control
  • D. Post-implementation review
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Suggested Answer: A 🗳️
by bigpete975 at Dec. 24, 2021, 8:59 p.m.

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haverner
2 months, 4 weeks ago
Selected Answer: A
When the focus is on analyzing incidents for patterns and trends, it belongs to the Problem Identification phase.
upvoted 1 times
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NVAV
1 year, 7 months ago
A. The phase of problem management that includes analyzing incidents to look for patterns and trends is "Proactive Problem Management" which come under a problem identification
upvoted 1 times
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bigpete975
3 years, 1 month ago
A is correct.
upvoted 3 times
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B (20%)
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