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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 177 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 177
Topic #: 1
[All ITILFND V4 Questions]

Which activity is part of the 'continual improvement' practice?

  • A. Handling compliments and complaints from users to identify improvements
  • B. Improving relationships with and between stakeholders
  • C. Prioritizing and creating business cases for improvement initiatives
  • D. Identifying the cause of unplanned interruptions to service
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Suggested Answer: C 🗳️
by bigpete975 at Dec. 24, 2021, 8:51 p.m.

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haverner
4 months, 4 weeks ago
Selected Answer: C
Focus on activities related to planning, tracking, and implementing improvements when answering questions about the continual improvement practice.
upvoted 1 times
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NVAV
1 year, 9 months ago
C. Making business cases for improvement, Identifying and logging opportunities is one of the activities that is part of the ‘continual improvement’ practice.
upvoted 1 times
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bigpete975
3 years, 3 months ago
C is correct.
upvoted 1 times
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