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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 170 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 170
Topic #: 1
[All ITILFND V4 Questions]

Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

  • A. Service configuration management
  • B. Service desk
  • C. Problem management
  • D. Deployment management
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Suggested Answer: B 🗳️
by bigpete975 at Dec. 24, 2021, 8:47 p.m.

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_gj85
8 months, 2 weeks ago
Selected Answer: B
service desk
upvoted 1 times
...
Kay_High
9 months, 2 weeks ago
Selected Answer: B
Service desk
upvoted 1 times
...
Shyb
1 year ago
Service desk
upvoted 1 times
...
RickyQ
1 year, 7 months ago
Service desks use supporting technologies such as: • Intelligent telephony systems, incorporating computer-telephony integration, IVR, and automatic call distribution • Workflow systems for routing and escalation • Workforce management and resource planning systems • A knowledge base • Call recording and quality control • Remote access tools • Dashboard and monitoring tools • Configuration management systems
upvoted 3 times
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bigpete975
2 years, 8 months ago
B is correct.
upvoted 1 times
...
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B (20%)
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