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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 153 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 153
Topic #: 1
[All ITILFND V4 Questions]

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

  • A. Service request management
  • B. Service configuration management
  • C. Deployment management
  • D. Change enablement
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Suggested Answer: A 🗳️

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Traktark
1 year, 4 months ago
Selected Answer: A
The correct answer is: A. Service request management. Explanation: The purpose of the 'service request management' practice is to handle pre-defined, user-initiated demands for services. It provides a standardized and efficient process for users to request access to services, information, or specific actions. The practice ensures that these requests are properly recorded, assessed, authorized, and fulfilled according to established procedures and controls. In other words, service request management focuses on managing and fulfilling specific user requests for services, often in a structured and repeatable manner. It allows users to initiate and request various types of services without going through the formal change process, making it easier and quicker to access the services they need.
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El_Capitan
2 years, 9 months ago
service request management practice The practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
upvoted 3 times
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bigpete975
2 years, 11 months ago
A is correct.
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