The activities of engaging and listening provide a great opportunity to build
improved relationships and to focus on what really needs to be delivered. It also
gives service delivery staff an experience-based understanding of the day-to-day
work that is done with their technology, enabling them to deliver a more business focused
service.
Service Level Management (SLM) ensures that IT services are aligned with the needs and expectations of customers. By understanding customers' ongoing requirements, staff can deliver more business-focused services that address real needs and provide value.
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El_Capitan
Highly Voted 3 years agohaverner
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