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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 152 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 152
Topic #: 1
[All ITILFND V4 Questions]

Which 'service level management' activity helps staff to deliver a more business-focused service?

  • A. Creating targets based on the percentage of uptime of a service
  • B. Understanding the ongoing requirements of customers
  • C. Using complex technical terminology in service level agreements (SLAs)
  • D. Measuring low-level operational activities
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Suggested Answer: B 🗳️

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El_Capitan
Highly Voted 2 years, 9 months ago
The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what really needs to be delivered. It also gives service delivery staff an experience-based understanding of the day-to-day work that is done with their technology, enabling them to deliver a more business focused service.
upvoted 6 times
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TryRaja
Most Recent 1 year, 3 months ago
B is correct
upvoted 3 times
...
bigpete975
2 years, 11 months ago
B is correct.
upvoted 1 times
...
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C (25%)
B (20%)
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