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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 63 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 63
Topic #: 1
[All ITILFND V4 Questions]

Which practice has a strong influence on the user experience and perception of the service provider?

  • A. Service desk
  • B. Change enablement
  • C. Service level management
  • D. Supplier management
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by bigpete975 at Dec. 24, 2021, 8:14 p.m.

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_elj
Highly Voted 2 years, 3 months ago
Selected Answer: A
Ref. 5.2.14 It is also essential to understand that the service desk has a major influence on user experience and how the service provider is perceived by the users.
upvoted 10 times
...
BD12
Most Recent 1 year, 5 months ago
C'est la réponse A
upvoted 1 times
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ZERO99
2 years, 1 month ago
A is correct
upvoted 1 times
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sephereth
2 years, 2 months ago
Selected Answer: A
A is correct
upvoted 1 times
...
bigpete975
2 years, 11 months ago
A is correct.
upvoted 1 times
...

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C (25%)
B (20%)
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