Exam ITILFND V4 topic 1 question 139 discussion

Prioritization is all about understanding the value to the business as a whole, not individual user only

C is correct Since remaining are very prescetive

The correct answer is C. Use an agreed classification which is based on the business impact of the incident. The priority of an incident should be based on the impact it has on the business. This means considering factors such as the number of users affected, the severity of the disruption, and the financial impact. An agreed classification system will help to ensure that incidents are prioritized consistently and fairly. This will help to ensure that the most important incidents are resolved first, and that the business is not adversely affected. The other options are incorrect. Option A is incorrect because the user's preferred resolution timeframe may not be the most important factor in determining the priority of the incident. Option B is incorrect because the availability of the appropriate support team may not be the most important factor in determining the priority of the incident. Option D is incorrect because the dates and times when incidents were logged are not the most important factor in determining the priority of the incident.

5.2.5 Incident management Incidents are prioritized based on an agreed classification to ensure that incidents with the highest business impact are resolved first.

C is correct

It is C

C is correct.