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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 134 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 134
Topic #: 1
[All ITILFND V4 Questions]

Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

  • A. existing information
  • B. new methods
  • C. additional measurements
  • D. revised processes
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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Bordewijk
1 year, 1 month ago
Selected Answer: A
Improvement starts, like in LEAN, with observing current practices. This complies with the guiding principle Start where you are!
upvoted 3 times
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PythonWolf
1 year, 7 months ago
Selected Answer: A
Answer: A Explanation: 4.3.2 In the process of eliminating old, unsuccessful methods or services and creating something better, there can be great temptation to remove what has been done in the past and build something completely new. This is rarely necessary, or a wise decision. This approach can be extremely wasteful, not only in terms of time, but also in terms of the loss of existing services, processes, people, and tools that could have significant value in the improvement effort. Do not start over without first considering what is already available to be leveraged. 4.3.2.1 Services and methods already in place should be measured and/or observed directly to properly understand their current state and what can be re-used from them. Decisions on how to proceed should be based on information that is as accurate as possible.
upvoted 3 times
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jgill01
2 years ago
Selected Answer: A
A is correct.
upvoted 2 times
...
bigpete975
2 years, 11 months ago
A is correct
upvoted 2 times
...
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