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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 125 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 125
Topic #: 1
[All ITILFND V4 Questions]

Which practice provides users with a way to get various requests arranged, explained and coordinated?

  • A. Service level management
  • B. Relationship management
  • C. Continual improvement
  • D. Service desk
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Suggested Answer: D 🗳️

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lbandaso
1 year, 1 month ago
service desk = requests arranged, explained and coordinated
upvoted 1 times
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Azuresheikh7
1 year, 5 months ago
Selected Answer: D
D is right
upvoted 1 times
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PythonWolf
1 year, 7 months ago
Selected Answer: D
Answer D - Service Desk Explanation: 5.2.14 With increased automation and the gradual removal of technical debt, the focus of the service desk is to provide support for ‘people and business’ rather than simply technical issues. Service desks are increasingly being used to get various matters arranged, explained, and coordinated, rather than just to get broken technology fixed, and the service desk has become a vital part of any service operation.
upvoted 3 times
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bigpete975
2 years, 11 months ago
D is correct.
upvoted 1 times
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