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Exam ITILFND V4 All Questions

View all questions & answers for the ITILFND V4 exam

Exam ITILFND V4 topic 1 question 121 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 121
Topic #: 1
[All ITILFND V4 Questions]

What is required by all service desk staff?

  • A. Excellent technical knowledge
  • B. Root cause analysis skills
  • C. Demonstration of emotional intelligence
  • D. Knowledge of telephony technology
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Suggested Answer: C 🗳️

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Chosen Answer:
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60d08b7
6 months, 1 week ago
Selected Answer: C
C is correct
upvoted 1 times
...
Fund81
1 year, 10 months ago
C Under 5.2.14, In particular, they need to demonstrate excellent customer service skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence
upvoted 2 times
...
heerowiind
2 years, 2 months ago
Selected Answer: C
c is correct
upvoted 1 times
...
bigpete975
2 years, 11 months ago
C is correct.
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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