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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 119 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 119
Topic #: 1
[All ITILFND V4 Questions]

What is a service?

  • A. A possible event that could cause harm or loss, or make it more difficult to achieve objectives
  • B. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
  • C. A tangible or intangible deliverable of an activity
  • D. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
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Suggested Answer: B 🗳️

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heerowiind
Highly Voted 2 years, 2 months ago
Selected Answer: B
A. A possible event that could cause harm or loss, or make it more difficult to achieve objectives = risk B. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks = service C. A tangible or intangible deliverable of an activity = output D. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings = service relationship management
upvoted 19 times
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bigpete975
Most Recent 2 years, 11 months ago
B is correct.
upvoted 3 times
...
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