A.
A possible event that could cause harm or loss, or make it more difficult to achieve objectives
B.
A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
C.
A tangible or intangible deliverable of an activity
D.
Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
A. A possible event that could cause harm or loss, or make it more difficult to achieve objectives = risk
B. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks = service
C. A tangible or intangible deliverable of an activity = output
D. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings = service relationship management
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heerowiind
Highly Voted 2 years, 2 months agobigpete975
Most Recent 2 years, 11 months ago