Service level management provides the end-to-end visibility of the organization’s services. To achieve this, service level management:
- establishes a shared view of the services and target service levels with customers
- ensures the organization meets the defined service levels through the collection,
analysis, storage, and reporting of the relevant metrics for the identified services
- performs service reviews to ensure that the current set of services continues to meet the needs of the organization and its customers
- captures and reports on service issues, including performance against defined service levels.
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rulezztim
Highly Voted 2 years, 1 month agobigpete975
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