Exam ITILFND V4 topic 1 question 115 discussion

Ref: 5.1.2 - The answer is actually B. This is a trick question. The highest levels of the organization need to take responsibility for embedding continual improvement into the way that people think and work. Without their leadership and visble commitment to continual improvement, attitudes, behaviour, and culture will not evolve to a point where improvements are considered in everything that is done, at all levels. Training should be provided to staff members to "help them feel prepared to contribute" to continual improvement. Although everyone should contribute in some way, there should at least be a small team dedicated full-time to leading continual improvement efforts.

Training and other enablement assistance should be provided to staff members to help them feel prepared to contribute to continual improvement.

Training and other enablement assistance should be provided to staff members to help them feel prepared to contribute to continual improvement. as for the sentence before it didn`t refer to any authorization from managment

Training and other enablement assistance should be provided to staff members to help them feel prepared to contribute to continual improvement.

Training (Answer C) is a crucial aspect because it ensures that individuals involved in continual improvement understand the methodologies, tools, and processes required to effectively identify and implement improvements. while senior management must play a role in authorising this. however, it's not the sole responsibility of senior management in the context of the Continual Improvement practice.

Answer is B,

Training should be provided to those involved in continual improvement.

C. Training should be provided to those who are involved in continual improvement efforts. It's essential that individuals understand the principles and methods of continual improvement to effectively contribute to identifying opportunities for enhancement and driving positive changes within the organization.

B is not correct because the responsibility for authorizing improvement initiatives should not be limited to senior management alone. Continual improvement should be a collaborative effort involving individuals at all levels of the organization. While senior management may provide leadership and support, it is important to involve employees at all levels in identifying and implementing improvement initiatives.

Correct answer is C.

The correct statement is C. Training should be provided to those involved in continual improvement. Option B (It is the role of senior management to authorize improvement initiatives) is incorrect because while senior management plays a crucial role in supporting and championing improvement initiatives, continual improvement should involve contributions from employees at all levels. Therefore, the correct answer is C. Training should be provided to those involved in continual improvement, as it emphasizes the importance of equipping individuals with the necessary knowledge and skills to contribute effectively to the improvement process.

B. The upper management has to authorize the implementation of an improvement initiative

c is the coorect answer i think

5.1.2 Training and other enablement assistance should be provided to staff members to help them feel prepared to contribute to continual improvement.

Training and other enablement assistance should be provided to staff members to help them feel prepared to contribute to continual improvement.

C is correct.