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Exam ITILFND V4 topic 1 question 67 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 67
Topic #: 1
[All ITILFND V4 Questions]

Which of these activities is carried out as part of 'problem management'?

  • A. Creating incident records
  • B. Diagnosing and resolving incidents
  • C. Escalating incidents to a support team for resolution
  • D. Trend analysis of incident records
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Suggested Answer: D 🗳️
by bigpete975 at Dec. 24, 2021, 6:54 p.m.

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Ansisy
Highly Voted 1 year, 9 months ago
Selected Answer: D
5.2.8 - Problem Management - Problem identification activities identify and log problems. These include: performing trend analysis of incident records
upvoted 12 times
jtphenom
7 months, 1 week ago
Thank you! What is your source material, please?
upvoted 1 times
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MD2022abcd
Highly Voted 1 year, 6 months ago
Answer is D: 5.2.8 Problem identification activities identify and log problems. These include: performing trend analysis of incident records detection of duplicate and recurring issues by users, service desk, and technical support staff during major incident management, identifying a risk that an incident could recur analysing information received from suppliers and partners analysing information received from internal software developers, test teams, and project teams.
upvoted 5 times
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NetMasterX
Most Recent 7 months, 1 week ago
I reread the answers and D it is.
upvoted 1 times
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NetMasterX
7 months, 1 week ago
Selected Answer: B
Two answers to this question. B and D. B is the root of PRB Mgmt.
upvoted 2 times
BPrdyH7FHi8YqnxjN
4 months ago
That's not correct, B is for incident management, not for problem management
upvoted 1 times
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bigpete975
2 years, 7 months ago
D is correct.
upvoted 1 times
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