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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 90 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 90
Topic #: 1
[All ITILFND V4 Questions]

Which guiding principle considers customer and user experience?

  • A. Collaborate and promote visibility
  • B. Focus on value
  • C. Start where you are
  • D. Keep it simple and practical
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Suggested Answer: B 🗳️

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PKTK
Highly Voted 1 year, 10 months ago
The focus on value principle encompasses many perspectives, including the experience of customers and users.
upvoted 6 times
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haverner
Most Recent 1 month, 3 weeks ago
Selected Answer: B
The guiding principle "Focus on value" emphasizes understanding and optimizing the value of services from the perspective of the customer and user. It considers their needs, expectations, and experience to ensure the service delivers meaningful outcomes.
upvoted 1 times
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lbandaso
1 year, 3 months ago
answer B
upvoted 1 times
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bigpete975
3 years ago
B is correct.
upvoted 3 times
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