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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 87 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 87
Topic #: 1
[All ITILFND V4 Questions]

Which practice forms a link between the service provider and the users of services?

  • A. Change enablement
  • B. Service level management
  • C. Problem management
  • D. Service desk
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Suggested Answer: D 🗳️
by klezlil at Nov. 25, 2021, 1:49 p.m.

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MarcusWG86
Highly Voted 1 year, 8 months ago
5.2.14 Service desk The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users.
upvoted 5 times
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nylalaiko
Most Recent 9 months, 2 weeks ago
Selected Answer: D
D is the answer
upvoted 1 times
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bigpete975
2 years, 11 months ago
D is correct.
upvoted 3 times
...

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C (25%)
B (20%)
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