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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 46 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 46
Topic #: 1
[All ITILFND V4 Questions]

Which statement about the automation of service requests is CORRECT?

  • A. Service requests that cannot be automated should be handled as incidents
  • B. Service requests and their fulfilment should be automated as much as possible
  • C. Service requests that cannot be automated should be handled as problems
  • D. Service requests and their fulfilment should be carried out by service desk staff without automation
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by Iyado at Oct. 21, 2021, 5:09 p.m.

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Ansisy
Highly Voted 2 years, 1 month ago
Selected Answer: B
5.2.16 - service request mgmt - Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
upvoted 6 times
...
certgreed
Most Recent 2 years, 7 months ago
Selected Answer: B
correct answer is B
upvoted 1 times
...
Izlu
2 years, 8 months ago
Selected Answer: B
B. As solicitações de serviço e seu atendimento devem ser automatizados o máximo possível
upvoted 1 times
...
certgreed
2 years, 9 months ago
Selected Answer: B
correct answer is B
upvoted 1 times
...
bigpete975
2 years, 11 months ago
B is correct.
upvoted 1 times
...
Iyado
3 years, 1 month ago
B is Correct
upvoted 2 times
...

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