ExamTopics Logo
Mail Us[email protected]
Menu
Itil Discussions
exam questions

Exam ITILFND V4 All Questions

View all questions & answers for the ITILFND V4 exam
Go to Exam

Exam ITILFND V4 topic 1 question 46 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 46
Topic #: 1
[All ITILFND V4 Questions]

Which statement about the automation of service requests is CORRECT?

  • A. Service requests that cannot be automated should be handled as incidents
  • B. Service requests and their fulfilment should be automated as much as possible
  • C. Service requests that cannot be automated should be handled as problems
  • D. Service requests and their fulfilment should be carried out by service desk staff without automation
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by Iyado at Oct. 21, 2021, 5:09 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Ansisy
Highly Voted 4 months ago
Selected Answer: B
5.2.16 - service request mgmt - Service requests and their fulfilment should be standardized and automated to the greatest degree possible.
upvoted 6 times
...
certgreed
Most Recent 10 months, 2 weeks ago
Selected Answer: B
correct answer is B
upvoted 1 times
...
Izlu
10 months, 4 weeks ago
Selected Answer: B
B. As solicitações de serviço e seu atendimento devem ser automatizados o máximo possível
upvoted 1 times
...
certgreed
1 year ago
Selected Answer: B
correct answer is B
upvoted 1 times
...
bigpete975
1 year, 2 months ago
B is correct.
upvoted 1 times
...
Iyado
1 year, 4 months ago
B is Correct
upvoted 2 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago