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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 164 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 164
Topic #: 1
[All ITILFND V4 Questions]

Which is part of the definition of a customer?

  • A. The role that defines the requirements for a service
  • B. A means of enabling value co-creation
  • C. The role that authorizes budget for service consumption
  • D. A set of specialized organizational capabilities for enabling value
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Suggested Answer: A 🗳️
by sunny0452 at Oct. 17, 2021, 10:30 p.m.

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heerowiind
Highly Voted 2 years, 1 month ago
A. The role that defines the requirements for a service = customer B. A means of enabling value co-creation = service C. The role that authorizes budget for service consumption - sponsor D. A set of specialized organizational capabilities for enabling value = service management
upvoted 12 times
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Skeptiker
Most Recent 9 months, 1 week ago
Selected Answer: A
A is the answer as a customer is the role that assumes responsibility for the outcomes and defines requirements.
upvoted 1 times
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bigpete975
2 years, 9 months ago
A is correct.
upvoted 1 times
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sunny0452
3 years ago
a person who defines the requirement for a service and take responsibility for the outcomes of the service consumption.
upvoted 1 times
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B (20%)
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