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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 188 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 188
Topic #: 1
[All ITILFND V4 Questions]

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

  • A. Service level management
  • B. Relationship management
  • C. Service desk
  • D. Monitoring and event management
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Monics at Oct. 1, 2021, 6:53 p.m.

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Monics
Highly Voted 3 years, 1 month ago
It's between Service providers and users in the Service Consumer organization. Keyword is 'User'. Hence, Service Desk is the correct option.
upvoted 7 times
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_elj
Most Recent 2 years, 3 months ago
Selected Answer: C
Ref. 5.2.14 The service desk is the main channel for tactical and operational engagement with users.
upvoted 1 times
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bigpete975
2 years, 11 months ago
C is correct.
upvoted 1 times
...

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