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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 50 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 50
Topic #: 1
[All ITILFND V4 Questions]

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

  • A. Service request management
  • B. Service level management
  • C. Incident management
  • D. Change enablement
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Suggested Answer: C 🗳️
by Henk1234 at Aug. 25, 2021, 1:18 p.m.

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fabrixb
5 months ago
Selected Answer: C
C is correct for sure
upvoted 1 times
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Fund81
2 years, 1 month ago
Under 5.2.5 in CBK, key message - The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
upvoted 1 times
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bhallachetan
2 years, 3 months ago
Selected Answer: C
Incident management ensure to quickly restore services
upvoted 2 times
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Roro2011
2 years, 11 months ago
C. Incident management
upvoted 1 times
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bigpete975
3 years, 2 months ago
C is correct.
upvoted 1 times
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Henk1234
3 years, 6 months ago
C - It's correct. Also amazing!
upvoted 3 times
...
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