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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 60 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 60
Topic #: 1
[All ITILFND V4 Questions]

Which practice provides a communications point for users to report operational issues, queries and requests?

  • A. Incident management
  • B. Continual improvement
  • C. Service desk
  • D. Relationship management
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by makowskim3 at Aug. 20, 2021, 2:50 p.m.

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Chosen Answer:
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KimoKono
9 months, 3 weeks ago
Selected Answer: C
Service desk
upvoted 1 times
...
MarcusWG86
1 year, 10 months ago
5.2.14 Service desk Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
upvoted 3 times
...
bigpete975
3 years ago
C is correct.
upvoted 2 times
...
makowskim3
3 years, 4 months ago
C - correct.
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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