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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 17 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 17
Topic #: 1
[All ITILFND V4 Questions]

What impact does automation have on a service desk?

  • A. Less low level work and a greater ability to focus on user experience
  • B. Increased phone contact and a reduced ability to focus on user experience
  • C. Ability to work from multiple locations, geographically dispersed
  • D. Ability to work from a single centralized location
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by makowskim3 at Aug. 20, 2021, 2:33 p.m.

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Leintje
Highly Voted 2 years ago
Selected Answer: A
A: "With increased automation, the service desk now has reduced phone contact, less low-level work, and a greater ability to focus on excellent CX (customer experience) when personal contact is needed."
upvoted 8 times
...
jaquelinebsouza
Most Recent 1 year ago
Selected Answer: A
Reposta a
upvoted 1 times
...
bigpete975
2 years, 11 months ago
A is correct.
upvoted 2 times
...
makowskim3
3 years, 3 months ago
A - correct.
upvoted 3 times
...

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A (35%)
C (25%)
B (20%)
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