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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 127 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 127
Topic #: 1
[All ITILFND V4 Questions]

Which statement about outcomes is CORRECT?

  • A. They are deliverables provided to service consumers
  • B. They allow service consumers to achieve a desired result
  • C. They provide products to service providers based on outputs
  • D. They co-create value for service providers by reducing costs and risks
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Traktark
Highly Voted 1 year, 4 months ago
Selected Answer: B
The correct statement about outcomes is B. They allow service consumers to achieve a desired result. Outcomes are the ultimate goals of a service. They are what the service consumer wants to achieve by using the service. Outcomes are typically expressed in terms of business benefits, such as increased sales, reduced costs, or improved customer satisfaction. Outputs are the deliverables that are produced by a service. They are the products of the service, such as software, reports, or documents. Outputs are not the same as outcomes. Outputs are the things that are produced by the service, while outcomes are the benefits that are achieved by using the service.
upvoted 7 times
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david20220411
Most Recent 8 months ago
B correct
upvoted 1 times
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Domdom120
2 years, 1 month ago
Selected Answer: B
- The outcomes are what the business wants or needs to achieve. - The outputs are the actions or items that contribute to achieving an outcome. B is the only option referencing a "result".
upvoted 3 times
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bigpete975
2 years, 11 months ago
B is correct.
upvoted 1 times
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RylandN
3 years, 1 month ago
Is the correct answer B or C?
upvoted 1 times
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Bakayalo
3 years, 2 months ago
why not C?
upvoted 1 times
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Test_Study
3 years, 2 months ago
All outcomes do not help achieve a desired result. There are some negative outcomes as well. Whether desired or not the outcomes are provided by the Service Provider to the Service Consumer.
upvoted 1 times
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kaspi4s
3 years, 3 months ago
As stated in book by AXELOS: Acting as a service provider, an organization produces outputs that help its consumers to achieve certain outcomes.
upvoted 1 times
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dadageer
3 years, 3 months ago
B is is the only option which seems correct
upvoted 1 times
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Vandana_kulakrni
3 years, 3 months ago
which is correct answer here?
upvoted 3 times
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makowskim3
3 years, 3 months ago
Is it correct?
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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