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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 64 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 64
Topic #: 1
[All ITILFND V4 Questions]

Which statement about service requests is CORRECT?

  • A. Complex service requests should be dealt with as normal changes
  • B. Service requests that require simple workflows should be dealt with as incidents
  • C. Service requests require workflows that should use manual procedures and avoid automation
  • D. Service requests are usually formalized using standard procedures for initiation, approval and fulfilment
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Suggested Answer: D 🗳️

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El_Capitan
Highly Voted 2 years, 9 months ago
Since service requests are pre-defined and pre-agreed as a normal part of service delivery, they can usually be formalized, with a clear, standard procedure for initiation, approval, fulfilment, and management. Some service requests have very simple workflows, such as a request for information.
upvoted 8 times
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Traktark
Most Recent 1 year, 4 months ago
Selected Answer: D
The correct answer is: D. Service requests are usually formalized using standard procedures for initiation, approval, and fulfillment. Explanation: Service requests are specific user or customer requests for information, access to resources, or the fulfillment of a standard service. They typically follow a predefined process or workflow that involves initiation, approval, and fulfillment. These processes are documented and standardized to ensure consistent handling of service requests and to provide a structured approach to managing them. By using standard procedures, organizations can effectively manage and fulfill service requests in a timely and efficient manner.
upvoted 3 times
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MrTargaryen
1 year, 5 months ago
Selected Answer: D
D is the most obvious answer.
upvoted 2 times
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BD12
1 year, 5 months ago
D est correct!
upvoted 1 times
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RickSanchez69
2 years, 1 month ago
Explain why A?
upvoted 1 times
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ZERO99
2 years, 1 month ago
A is correct
upvoted 1 times
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bigpete975
2 years, 11 months ago
D is correct.
upvoted 1 times
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dadageer
3 years, 3 months ago
nothing else is making sense so yes D
upvoted 2 times
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