Since service requests are pre-defined and pre-agreed as a normal part of
service delivery, they can usually be formalized, with a clear, standard procedure for
initiation, approval, fulfilment, and management. Some service requests have very
simple workflows, such as a request for information.
The correct answer is: D. Service requests are usually formalized using standard procedures for initiation, approval, and fulfillment.
Explanation: Service requests are specific user or customer requests for information, access to resources, or the fulfillment of a standard service. They typically follow a predefined process or workflow that involves initiation, approval, and fulfillment. These processes are documented and standardized to ensure consistent handling of service requests and to provide a structured approach to managing them. By using standard procedures, organizations can effectively manage and fulfill service requests in a timely and efficient manner.
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