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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 178 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 178
Topic #: 1
[All ITILFND V4 Questions]

Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

  • A. utility
  • B. warranty
  • C. outcomes
  • D. outputs
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Suggested Answer: C 🗳️
by Rom0817 at Aug. 5, 2021, 10:39 a.m.

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Omega06g
1 year, 3 months ago
C is correct Customers are concerned more about outcomes
upvoted 1 times
...
bigpete975
2 years, 11 months ago
C is correct.
upvoted 1 times
...
Rom0817
3 years, 3 months ago
C. outcomes A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
upvoted 3 times
...

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