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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 114 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 114
Topic #: 1
[All ITILFND V4 Questions]

Which helps to manage an incident when it is unclear which support team should be working on the incident?

  • A. Disaster recovery plans
  • B. Swarming
  • C. Target resolution times
  • D. Self-help
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Suggested Answer: B 🗳️

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SandyIndia
Highly Voted 3 years, 3 months ago
Some organizations use a technique called swarming to help manage incidents. This involves many different stakeholders working together initially, until it becomes very clear which of them is best placed to continue and which can move on to other tasks.
upvoted 11 times
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Fund81
Highly Voted 1 year, 10 months ago
B Under 5.2.5, Some organizations use a technique called swarming to help manage incidents. This involves many different stakeholders working together initially, until it becomes clear which of them is best placed to continue and which can move on to other tasks.
upvoted 5 times
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Goena
Most Recent 1 month, 1 week ago
Selected Answer: B
B is correct.
upvoted 2 times
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bigpete975
2 years, 11 months ago
B is correct.
upvoted 1 times
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aldacumaph
3 years, 3 months ago
Ok swarming
upvoted 1 times
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C (25%)
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