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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 156 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 156
Topic #: 1
[All ITILFND V4 Questions]

Which statement about outcomes is CORRECT?

  • A. Outcomes rely on outputs to deliver results for a stakeholder
  • B. Outcomes use activities to produce tangible or intangible deliverables
  • C. Outcomes give service consumers assurance of products or services
  • D. Outcomes help a service consumer to assess the cost of a specific activity
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Suggested Answer: A 🗳️
by SandyIndia at July 24, 2021, 7:17 a.m.

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SandyIndia
Highly Voted 3 years, 7 months ago
A.An outcome is a result for a stakeholder enabled by one or more outputs.
upvoted 5 times
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haverner
Most Recent 2 months, 4 weeks ago
Selected Answer: A
Focus on the relationship: Outputs → Outcomes → Value. Outputs are the "what," while outcomes are the "why" (the result or value).
upvoted 1 times
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bigpete975
3 years, 1 month ago
A is correct.
upvoted 1 times
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C (25%)
B (20%)
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