D. When analyzing a practice, process, service, metric, or other improvement targets, always ask whether it contributes to value creation. If value is not being created, then eliminate the unnecessary steps to simplify the process.
The above quote is taken from...
4.3.6 Keep it simple and practical
4.3.6.1 Judging what to keep
When analysing a practice, process, service, metric, or other improvement target, always ask whether it contributes to value creation.
C. Think and work holistically.
The guiding principle "Think and work holistically" emphasizes the importance of considering the entire system, including processes, resources, and interactions, to ensure that value is created efficiently and effectively. This involves identifying the valuable parts of existing processes and understanding how they contribute to the overall value stream.
The correct answer is: D. Keep it simple and practical.
Explanation: The guiding principle "Keep it simple and practical" emphasizes that improvements should be straightforward, effective, and aligned with the value they provide. When applying this principle to an existing process, it involves evaluating which parts of the process contribute to value creation and should be retained, while also identifying areas where simplification or streamlining can be achieved. The goal is to avoid unnecessary complexity and focus on practical solutions that bring the most significant benefits to the organization and its customers. This approach ensures that the process remains efficient, effective, and aligned with the overall business goals and objectives.
Answer is actually B. understand flow of work in progress("existing process"), identify bottlenecks("identifying how they contribute") and uncover waste.
D is correct. As per https://info.axiossystems.com/blog/itil4-keep-it-simple-and-practical: "Keep it simple and practical...Like focus on value, this principle is heavily focused on the prevention of waste. Waste correlates with complexity. Higher complexity means there are more opportunities for waste to creep into a system--and it requires more work to find an eliminate waste."
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