Exam ITILFND V4 topic 1 question 28 discussion

4.3.4 Collaborate and promote visibility: ork and its results should be made visible, hidden agendas should be avoided, and information should be shared to the greatest degree possible... When improvement activity occurs in relative silence, or with only a small group being aware of the details, assumptions and rumours can prevail. Resistance to change will often arise as staff members speculate about what is changing and how it might impact them.

Admins need to change the answer. This service can't be trusted with mistakes like this.

B - The indicated answer is actually the opposite of collaboration.

B. Increasing collaboration and visibility for the improvement Increasing collaboration and visibility helps to ensure that stakeholders are involved and informed throughout the process. This can reduce resistance by building trust, addressing concerns early, and fostering a sense of ownership and involvement in the improvement process.

correct

Logically B

. Increasing collaboration and visibility for the improvement

Should be B

Involving customers after all planning has been completed may lead to missed opportunities for valuable input and collaboration. Admins need to change the answer please, thank you!

Should be B

C is the correct answer. Fix it.

It's B

B for sure

Everyone said B, why it is still showing the wrong answer??

It's B

should be B

B. Increasing collaboration and visibility for the improvement The guiding principle "collaborate and promote visibility" in ITIL v4 emphasizes the importance of involving stakeholders, sharing information, and fostering collaboration to drive successful improvements.