incident management - A. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
sevice desk - B. To capture demand for incident resolution and service requests
problem management - C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
service request management - D. To support the agreed service quality by effective handling of all agreed user-initiated service requests
A is correct (ITIL v4):
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
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