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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 3 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 3
Topic #: 1
[All ITILFND V4 Questions]

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

  • A. Service offering
  • B. Service provision
  • C. Service management
  • D. Service consumption
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Suggested Answer: C 🗳️

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Chosen Answer:
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BananaSlug
Highly Voted 2 years ago
C. Service management Chapter 2: Key Concepts of Service Management "Definition: Service Management: A set of specialized organizational capabilities for enabling value for customers in the form of services."
upvoted 9 times
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[Removed]
Most Recent 2 months ago
Selected Answer: C
Definition of service management
upvoted 1 times
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ManikRoy
5 months, 3 weeks ago
Selected Answer: C
service management definition :- A set of specialized organizational capabilities for enabling value for customers in the form of services
upvoted 1 times
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dvrvrzl
1 year ago
Answer is C. Service Management Service offering: a description of one or more services, designed to address the needs of a target consumer group. Service provision: activities performed by an organization to provide services Service consumption: activities performed by an organization to consume services
upvoted 2 times
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lbandaso
1 year, 1 month ago
answer C
upvoted 1 times
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Concordant
2 years, 8 months ago
B seems the correct answer.
upvoted 1 times
ormancini
2 years, 4 months ago
provision is what you offer, you capability is management
upvoted 1 times
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certgreed
2 years, 9 months ago
Selected Answer: C
correct answer is C
upvoted 1 times
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bigpete975
2 years, 10 months ago
C is correct.
upvoted 1 times
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Nugi
3 years, 4 months ago
Shouldn't be A. Service Offering?
upvoted 2 times
skamorph
3 years, 4 months ago
No! The provided answer is the correct one. This is the definition ofervice management: A set of specialized organizational capabilities for enabling value for customers in the form of services.
upvoted 14 times
meneyn
3 years, 4 months ago
Correct
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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