Exam ITILFND V4 topic 1 question 142 discussion

Should be C 2.5.3 / pg.18 As with costs, there are two types of risk that are of concern to service consumers: ● risks removed from a consumer by the service (part of the value proposition). These may include failure of the consumer’s server hardware or lack of staff availability. In some cases, a service may only reduce a consumer’s risks, but the consumer may determine that this reduction is sufficient to support the value proposition ● risks imposed on a consumer by the service (risks of service consumption). An example of this would be a service provider ceasing to trade, or experiencing a security breach.

D. Cost of purchasing servers. An IT service could potentially remove the risk of the cost of purchasing servers by providing a cloud-based or hosted service, where the service consumer doesn't need to invest in physical hardware. This approach aims to reduce the financial burden on the consumer, aligning with the concept of outsourcing infrastructure and cost savings.

This question is so poorly worded..

C = risk D = cost Consumer balances the risk, cost of the service they consume

An IT service can remove the risk of the cost of purchasing servers from a service consumer by providing the necessary IT infrastructure as a service, thus eliminating the need for the consumer to invest in their own server hardware. This is common in cloud service models, such as Infrastructure as a Service (IaaS), where the consumer pays for server resources as needed without the capital expenditure of owning physical hardware.

CORRECT ANSWER C / risks removed from a consumer by the service (part of the value proposition). These may include failure of the consumer’s server hardware

This comes straight out of the ITIL Foundation book (5.2.3) and although A and B also seem right, the answer is C ("risks removed from a consumer [...] may include failure of the consumer's server hardware"). Answer A and B are risks imposed on the consumer.

C should an answer Since, customer is owning the hardware . So there is risk of hardware failure will happen during the service. So it will be removed in the service warranty or contract via service offering. Customer risk has been removed

Quite a wrong question, all of them could be removed.

It's "C" A. Service provider ceasing to trade --> risks imposed on a consumer by the service B. Security breach --> risks imposed on a consumer by the service C. Failure of server hardware --> risks removed from a consumer by the service OR ack of staff availability D. Cost of purchasing servers --> N/A

C is the correct answer

2.5.3 Risks As with costs, there are two types of risk that are of concern to service consumers: • risks removed from a consumer by the service (part of the value proposition). These may include failure of the consumer’s server hardware or lack of staff availability. In some cases, a service may only reduce a consumer’s risks, but the consumer may determine that this reduction is sufficient to support the value proposition • risks imposed on a consumer by the service (risks of service consumption). An example of this would be a service provider ceasing to trade, or experiencing a security breach.

The correct answer is C: (from ITIL book chapter 2.5.3 Risks: risks removed from a consumer by the service (part of the value proposition). These may include failure of the consumer’s server hardware or lack of staff availability. In some cases, a service may only reduce a consumer’s risks, but the consumer may determine that this reduction is sufficient to support the value proposition.

I find C and D very similar . since I have to chose only one I will go with B. I dont think it is a good question

C is correct

C is correct.

C is correct since in the ITIL 4 Book, chapter 2.5.3 Risks it states that risks removed from the consumer by the service - may include failure of the server hardware or lack of staff availability.