Exam ITILFND V4 topic 1 question 97 discussion

A. Using artificial intelligence. Information & Technology. B. Defining controls and procedures. Value Streams & Processes. C. Using formal roles and responsibilities. Organizations & People. D. Working with an integrator to manage relationships. Partners & Suppliers.

The correct answer is: D. Working with an integrator to manage relationships. Explanation: The 'partners and suppliers' dimension of service management focuses on establishing and managing relationships with external entities, such as partners and suppliers, to support the delivery of services. This dimension involves collaborating with external organizations to ensure effective integration, coordination, and cooperation in delivering value to customers. Working with an integrator to manage relationships is a key aspect of this dimension, as it involves establishing a strategic partnership or engaging with a third-party entity that can help manage the relationships with various partners and suppliers. This helps ensure that the organization can effectively leverage external capabilities and resources to deliver high-quality services to its customers.

A. Utilisation de l'intelligence artificielle. Informatique. B. Définir les contrôles et les procédures. Chaînes de valeur et processus. C. Utiliser des rôles et des responsabilités formels. Organisations et personnes. D. Travailler avec un intégrateur pour gérer les relations. Partenaires & Fournisseurs.

3.3 Partners and suppliers One method an organization may use to address the partners and suppliers dimension is service integration and management. This involves the use of a specially established integrator to ensure that service relationships are properly coordinated. Service integration and management may be kept within the organization, but can also be delegated to a trusted partner.

D is correct.