A. A set of interconnected activities that help an organization deliver a valuable service
Service Value Chain
B. A description of one or more services that help address the needs of a target consumer group
service offering
C. A set of specialized organizational capabilities for enabling value for customers
Service management
D. Recommendations that help an organization when adopting a service management approach
Guiding Principles
I would say D is correct (deducting from the phrase below):
A guiding principle is a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is universal and enduring.
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