Exam ITILFND V4 topic 1 question 20 discussion

A. The ability to discover and respond to failure earlier. Progress Iteratively with Feedback. B. Standardization of practices and services. Optimize and automate. C. Understanding the customerג€™s perception of value. Focus on value. D. Understanding the current state and identifying what can be reused. Start where you are.

Should be A Progress Iteratively with Feedback o Working in a time-boxed, iterative manner with feedback loops embedded into the process allows for greater flexibility, faster responses to customer and business needs, the ability to discover and respond to failure earlier, and an overall improvement in quality.

Should be C. end user and customer perception of the value created

Should be A Progress Iteratively with Feedback o Working in a time-boxed, iterative manner with feedback loops embedded into the process allows for greater flexibility, faster responses to customer and business needs, the ability to discover and respond to failure earlier, and an overall improvement in quality

Here you don't attempt to do everything at once but organize the project into small manageable sections. In this way it is easier to discover errors and try to fix them as opposed to troubleshooting the whole system.

Refer 4.3.3.2 Iteration and feedback together, 3rd bullet point the ability to discover and respond to failure earlier

A feedback loop is a term commonly used to refer to a situation where part of the output of an activity is used for new input. In a well-functioning organization, feedback is actively collected and processed along the value chain. Well-constructed feedback mechanisms facilitate understanding of: ● end user and customer perception of the value created ● the efficiency and effectiveness of value chain activities ● the effectiveness of service governance as well as management controls ● the interfaces between the organization and its partner and supplier network ● the demand for products and service

Understanding the customer's perception of value

When applying the guiding principle of 'progress iteratively with feedback' we need to have the ability to discover and respond to failure earlier to reduce any impact of downtime on the business.

The result of applying the guiding principle 'progress iteratively with feedback' is 'the ability to discover and respond to failure earlier.' This principle encourages incremental development and frequent feedback collection, allowing for early detection of issues and timely responses to rectify them. This approach promotes continuous improvement and adaptability, ultimately leading to better outcomes.

4.3.3.1 - end user and customer perception of the value created

https://www.itsm-docs.com/blogs/itil-faq/itil-progress-iteratively-with-feedback

Working in a time-boxed, iterative manner with feedback loops embedded into the process allows for greater flexibility, faster responses to customer and business needs, the ability to discover and respond to failure earlier, and an overall improvement in quality

A is about Incident Mgmt.

Refer bullet point no.1 under section 4.3.3.1 end user and customer perception of the value created So the correct answer is C

-The ability to discover and respond to failure earlier It is NOT “Understanding the customer’s perception of value” (this would have been true if the word “created” was at the end, but without “created”, this option refers to “Focus on value”)

It's A