A. Understanding the organizationג€™s vision.
Plan.
B. Understanding stakeholder needs
Engage.
C. Meeting stakeholder expectations.
Design and Transition.
D. Ensuring service components are available.
obtain/build.
Should be C
The purpose of the design and transition value chain activity is to ensure that
products and services continually meet stakeholder expectations for quality, costs
and time to market.
Correct answer is C - design and transition
The value chain activity that ensures products and services continually meet
stakeholder expectations for quality, costs, and time to market. Referenced from Axelos Text book ITIL 4
Design and Transition ensures that services and products meet stakeholder expectations, considering quality, cost and time-to-market. The primary focus is to take the requirements from Engage and provide specifications for Obtain/Build. This activity also delivers new and changed services and products to the Deliver and Support activity.
Engage
The Engage activity provides understanding of stakeholder needs, transparency, and good relationships with all stakeholders. This activity takes requirements from customers and transforms them into design requirements for the Design and Transition activity.
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