Correct answer is C :
When a problem cannot be resolved quickly, it is often useful to find and document a workaround for future incidents, based on an understanding of the problem
https://www.bmc.com/blogs/itil-problem-management/
A is correct. Incident can not be resolved pernament >> solved by workarround >> many INC like that cause a Problem. So that mean Workarround was created before Problem is logged
Correct is A:
A workaround is a solution that reduces or eliminates the impact of an incident or
problem for which a full resolution is not yet available. Some workarounds reduce
the likelihood of incidents.
▪ Workarounds are documented in problem records
▪ Workarounds can be done at any stage, it doesn’t need to wait for analysis to
be complete
▪ If a workaround has been documented early in problem control, then this
should be reviewed and improved after problem analysis is complete
If you are able to resolve a problem you don't have to create a workaround so A is wrong. Thus when you cannot fix the problem permanenty but you have a solution to remedate a problem you can create a workaround.
definition: "The purpose of problem management is to reduce the likelihood
and impact of incidents by
identifying actual and potential causes of incidents, and managing
workarounds and known errors."
For those who chose A - if you would do this, you service would be full of workarounds :D You have to at least try to solve a problem first, don't give up to workarounds instantly..
Must be C, if the incident has a resolution, no work-around is needed (this for option A). If the workaround already exists, it is probably a problem where the root-cause has not been fixed for. You only create work-arounds for problems/incidents you cannot fix right away and therefore are to complex.
A is correct.
Incident can not be resolved pernament >> solved by workarround >> many INC like that cause a Problem.
So that mean Workarround was created before Problem is logged.
It seems both A And C, vaild for this question
But, C is very close one compare to A
Workaround is a temporary solution,it will be used when problem is not have a solution immediately and at the same time, mitigate the existing business impact and need to restore the service with minimal impact or recovery fully.
Answer is C:
5.2.8 ) WHEN A PROBLEM CANNOT BE RESOLVED QUICKLY, it is often useful to find and document
a workaround for future incidents, based on an understanding of the problem.
Workarounds are documented in problem records. This can be done at any stage; it
doesn’t need to wait for analysis to be complete. If a workaround has been
documented early in problem control, then this should be reviewed and improved
after problem analysis has been completed.
This is a tricky one. Generally, I would go for A, but the part “once the incident is logged” suggests that this is not the correct answer, as not all Incidents need workarounds.
C is correct.
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