Which TWO are considered part of the 'organizations and people' dimension of service management? 1. Systems of authority 2. Culture 3. Relationships between organizations 4. Workflows
Relationships between organizations: This is part of the 'Partners and Suppliers' dimension, not 'Organizations and People.'
Workflows: These are part of the 'Value Streams and Processes' dimension, as they relate to processes and activities that deliver value.
Organizations and people dimension ensures that the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model.
The 'organizations and people' dimension of service management primarily concerns the structure and culture of organizations, the roles and responsibilities within them, and the relationships between different organizations and people. Based on this, the two components that are considered part of this dimension are:
Culture
Relationships between organizations
Organizations and people: This includes the culture, systems of authority, roles, skills, and competencies needed to plan, manage, and deliver services.
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