Exam ITILFND V4 topic 1 question 172 discussion

1. Systems of authority Organizations & People. 2. Culture. Organizations & People. 3. Relationships between organizations. Partners & Suppliers. 4. Workflows. Value Streams & Processes.

Organizations and people dimension ensures that the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model.

The 'organizations and people' dimension of service management primarily concerns the structure and culture of organizations, the roles and responsibilities within them, and the relationships between different organizations and people. Based on this, the two components that are considered part of this dimension are: Culture Relationships between organizations

1 and 2. Organizations and people: This includes the culture, systems of authority

Should be B - organization structure, culture,and leadership. - relationship between organization ( organization and people )

A is correct.

Organizations and people: This includes the culture, systems of authority, roles, skills, and competencies needed to plan, manage, and deliver services.

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