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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 82 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 82
Topic #: 1
[All ITILFND V4 Questions]

Which term relates to service levels aligned with the needs of service consumers?

  • A. Service management
  • B. Warranty
  • C. Cost
  • D. Utility
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Chosen Answer:
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babati
Highly Voted 3 years, 10 months ago
Warranty answers ‘how the service performs’ or whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers, such as availability, capacity, security, and continuity.
upvoted 17 times
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JonHin
Most Recent 6 months, 3 weeks ago
ITIL v4 Foundation exam which vendor sponsor this exam ? PeopleCert-Axelos or Exin Vendor ? Thanks
upvoted 1 times
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HanadiAA
6 months, 3 weeks ago
I answered it as A is correct answer
upvoted 1 times
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Fund81
1 year, 10 months ago
Under 2.5.4, Warranty often relates to service levels aligned with the needs of service consumers.
upvoted 3 times
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CazGotcha
1 year, 10 months ago
Selected Answer: B
Ref: 2.5.4 Warranty often relates to service levels aligned with the needs of service consumers. This may be based on a formal agreement, or it may be a marketing message or brand image.
upvoted 2 times
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a_chernev
2 years ago
Selected Answer: B
B is correct
upvoted 2 times
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certgreed
2 years, 7 months ago
Selected Answer: B
correct answer is B
upvoted 1 times
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bigpete975
2 years, 11 months ago
B is correct.
upvoted 1 times
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9ks2k
3 years, 8 months ago
B is correct - "needs of service consumers"
upvoted 1 times
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xoyar93528
3 years, 10 months ago
Correct Answer is A
upvoted 2 times
jim85
3 years, 10 months ago
B is correct: https://www.bmc.com/blogs/itil-key-concepts-service-management/
upvoted 6 times
Concordant
2 years, 9 months ago
Both answers are valid responses.
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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