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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 136 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 136
Topic #: 1
[All ITILFND V4 Questions]

Which dimension of service management considers the workflows and controls needed to deliver services?

  • A. Organizations and people
  • B. Information and technology
  • C. Partners and suppliers
  • D. Value streams and processes
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Suggested Answer: D 🗳️

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KM
Highly Voted 3 years, 10 months ago
The answer is D. About value streams and processes : As with the other dimensions of service management, the value streams and processes dimension is applicable to the SVS in general, as well as to specific products and services. In both these contexts, it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives.
upvoted 21 times
kamikadze
3 years, 9 months ago
I agree. D
upvoted 2 times
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Zonci
Most Recent 7 months, 2 weeks ago
Selected Answer: D
D. Value streams and processes
upvoted 1 times
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Bordewijk
1 year, 1 month ago
Selected Answer: D
workflow is like processes (and value streams) about activities
upvoted 1 times
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TryRaja
1 year, 3 months ago
Definetly D. As stated in book by AXELOS: 3.4 The fourth dimension of service management is value streams and processes.. It defines the activities, workflows, controls and procedures needed to achieve agreed objectives.
upvoted 2 times
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136898is42
2 years, 3 months ago
Selected Answer: D
Value streams and processes not information and technology.
upvoted 1 times
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jj0097
2 years, 5 months ago
Selected Answer: D
D is good
upvoted 1 times
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Roro2011
2 years, 8 months ago
D. Value streams and processes
upvoted 2 times
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china5000
2 years, 9 months ago
D. is the correct answer
upvoted 2 times
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SaviorSV
2 years, 10 months ago
Selected Answer: D
The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives
upvoted 1 times
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KOSACA
2 years, 10 months ago
Selected Answer: D
it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives
upvoted 1 times
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sTryogetOn
2 years, 10 months ago
Selected Answer: D
The answer is D.
upvoted 1 times
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bigpete975
2 years, 11 months ago
D is correct
upvoted 2 times
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sachi_j
3 years, 1 month ago
B is very doubtful, i knew it was D.
upvoted 1 times
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bsobat
3 years, 2 months ago
how is it B hahaha, it should be D
upvoted 1 times
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kaspi4s
3 years, 2 months ago
Definetly D. As stated in book by AXELOS: 3.4 The fourth dimension of service management is value streams and processes.. It defines the activities, workflows, controls and procedures needed to achieve agreed objectives.
upvoted 1 times
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Vandana_kulakrni
3 years, 3 months ago
which is correct answer/?
upvoted 1 times
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Top_x5
3 years, 3 months ago
The answer is D The fourth dimension includes the value streams and processes. It is by no means the least important because of its placement. Other dimensions have to be understood if this dimension needs to deciphered. In this dimension, the other three dimensions are put together and sewn into a coordinated set of steps to co-create value. Service management elements such as processes, procedures, work activities, work
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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