Exam ITILFND V4 topic 1 question 146 discussion

Answer is C

C. Correct. because SP provides the access to resources. A. Wrong. Service request is a request from a user or a user’s authorized representative. B. Wrong. this is the consumers' sponsor role. D. Wrong. the consumer receives the goods

A. Requesting required service actions : service consumer B. Authorizing budget for service consumption : sponsor C. Ensuring access to agreed resources : service provider D. Receiving of the agreed goods : service consumer

Ref. 2.4.1 Service provision includes ensuring access to resources for users

A service provider ensures access to the resource "the service".

C is the right answer

I am surprised that Examtopics publish many wrong answers. Having seen the contribution of different people here, I decided to do a small research about this question, and trust me the CORRECT answer is C. See the explanation below: 39) A service provider describes a package that includes a laptop with software, licenses, and support. What is this package an example of? Answer is: service offering i.e, combination of those items ensures access to agreed resources Explanation: Service providers define combinations of goods, access to resources and service actions, to address the needs of different consumer groups. These combinations are called service offerings. This an excerpt from a paid study pack.

por favor, es C arreglenlo.

C. Ensuring access to agreed resources

C. Correct. because SP provides the access to resources. A. Wrong. Service request is a request from a user or a user’s authorized representative. B. Wrong. this is the consumers' sponsor role. D. Wrong. the consumer receives the goods

C is correct.

C Correct

A: service consumer B: sponsor C: service provider d: service consumer

C or A?

Access to resources granted or licensed to a consumer under agreed terms and conditions. The resources remain under the provider’s control and can be accessed by the consumer only during the agreed service consumption period. Some of the example are access to the mobile network, or to the network storage or to a cloud environment etc. The ownership is not transferred to consumer, where the access is granted for the period of agreement (terms & condition) or license provided. The consumer can only access during the period of licence and terms & conditions.

Service actions performed to address a consumer’s needs. These actions are performed by the service provider according to the agreement with the consumer. Some of the examples are, user support like service desk, where the service actions are performed to fulfil the needs of the consumer. In this example of service desk, resolving the incidents of the users will be one of the service actions.

Service Actions- Performed by the service provider to address a consumer’s needs. Performed according to an agreement with the consumer. A is correct https://www.bmc.com/blogs/itil-key-concepts-service-management/