Exam ITILFND V4 topic 1 question 123 discussion

The answer is D (Continual Improvement). Approaches Approaches to continual improvement include, for example: Lean methods for providing perspectives on the elimination of waste Agile methods for focusing on making improvements incrementally at a cadence DevOps methods for working holistically and ensuring that improvements are not only designed well but applied effectively

D is correct

D is correct

Continual Improvement

my answer is also D

Ans is D

D is correct, please update.

D is correct.

D is Correct

--> D. Continual improvement like DevOps

D is correct

what is the correct answer?

D Continual improvement records improvement opportunities in the continual improvement register (CIR) - a written document, spreadsheet or database. Each idea is:•Documented•Assessed•Prioritised•Implemented if appropriate•Reviewed Methods and techniques include:•Lean•Multi-phase project•Maturity assessments•DevOps•Balanced scorecard•Incremental or agile improvements•Quick wins•SWOT analysis

Ans is D [5.1.2] Approaches to continual improvement can be found in many places. Lean methods provide perspectives on the elimination of waste. Agile methods focus on making improvements incrementally at a cadence. DevOps methods work holistically and ensure that improvements are not only designed well, but applied effectively. Although there are a number of methods available, organizations should not try to formally commit to too many different approaches. It is a good idea to select a few key methods that are appropriate to the types of improvement the organization typically handles and to cultivate those methods. In this way, teams will have a shared understanding of how to work together on improvements to facilitate a greater amount of change at a quicker rate.

C. Wrong. 5.2.15 Service level management: The practice requires pragmatic focus on the whole service and not simply its constituent parts; for example, (simple individual metrics) (such as percentage system availability) (should not be taken to represent the whole service). Operational metrics These are the (low-level) indicators of various operational activities So operational metrics is not an aim for SLM. Its aim is Business metrics D. Correct.

One of the key words here is Change. I think the answer is Service level management

yes this should be continual improvement