Exam ITILFND V4 topic 1 question 72 discussion

A. A service that is fit for use. Warranty. B. A service that meets its service level targets. Service Level Management. C. A service that increases constraints on the consumer. Wrong. Utility remove constraints from the consumer. D. A service that supports the performance of the consumer. Utility.

D To have utility, a service must either support the performance of the consumer and/or remove constraints from the consumer.

Utility is the functionality offered by a product or service to meet a particular need. Utility can also be described as ‘what the service does’ and can be used to determine whether a service is ‘fit for purpose’. To have utility, a service must either support the performance of the consumer or remove constraints from the consumer. Or do both.

D. A service that supports the performance of the consumer. The utility of a service is defined by its ability to support the consumer's performance and help them achieve their desired outcomes efficiently and effectively.

The utility of a service refers to its ability to support the performance of the consumer. It focuses on the value and benefits that the service provides to the consumer in terms of meeting their needs, objectives, and desired outcomes. Utility is about delivering the functionality and features that enable the consumer to perform their tasks, achieve their goals, or solve their problems. It is not specifically related to meeting service level targets or increasing constraints on the consumer. Instead, it emphasizes the value and usefulness of the service in supporting the consumer's activities and enabling them to accomplish their desired results.

The "U's" don't go together. Utility doesn't go with fit for USE

performance is about utility

Utilidade: a funcionalidade oferecida por um produto ou serviço para atender à uma necessidade específica. A utilidade pode ser resumida como "o que o serviço faz" e pode ser usada para determinar se ele é "adequado à finalidade". Para ter utilidade, um serviço deve suportar o desempenho do consumidor ou remover restrições do consumidor. Muitos serviços atuam de ambas as formas acho que as respostas A e D sao validas

Utility is the functionality offered by a product or service to meet a particular need. Utility perhaps answers ‘what the service does’ or whether a service is ‘fit for purpose’. To have utility, a service must either support the performance of the consumer and/or remove constraints from the consumer. Warranty, on the other hand, is the assurance that a product or service will meet agreed requirements. Warranty answers ‘how the service performs’ or whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers, such as availability, capacity, security, and continuity. See https://www.bmc.com/blogs/itil-key-concepts-service-management/

A service that is "fit for use" (That is WARRANTY). Fit for purpose is Utility. Correct answer is D

Utility is the functionality offered by a product or service to meet a particular need.

D is correct

correct answer is D

A and D are both valid answers.

D is correct.

D; CONFIRMADO: La utilidad puede ser resumida como lo que hace el servicio y puede ser usado para determinar si un servicio es "apto para el proposito" Para tener utilidad un servicio debe soportar el desempeño del consumidor eliminar las restricciones del consumidor.

A says "fit for use" and not "fit for purpose" as per the handbook, so the only correct possibility here is D:r support the performance of the consumer