Obtain/Build
The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.
https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/
The question is specifically asking about "components", components are not deliver and support, they are full services by the time they get to the deliver and support activity.
Answer is Obtain/Build.
Good answer C is correct .
Guys who support D , please compare the below
Obtain/Build
The purpose of this value chain activity is to ensure that service components are available when and where they are needed, and meet agreed specifications.
Deliver and Support
The purpose of this value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.
In ITIL 4, the Design and Transition activity within the Service Value Chain is responsible for:
Ensuring that products and services meet quality, performance, and functional requirements — i.e., they are designed correctly and transitioned smoothly into live environments.
📌 This includes:
Designing new or changed services
Validating that components match agreed specifications
Planning deployment and release
Managing changes effectively
✅ Therefore, ensuring service components meet specifications is exactly what this activity is meant to do.
C - The purpose of the obtain/build value chain activity is to ensure that service components are available when and where they are needed, and meet agreed specifications.
According to ITIL 4, page 110, the purpose of the "Obtain/Build" activity in the Service Value Chain (SVC) is to ensure that service components are available when and where needed and meet the agreed specifications.
Covers the acquisition, development, or customization of service components.
Ensures that created or purchased items comply with established requirements.
Includes the integration of internal and external components for final service delivery.
Incorrect alternatives:
obtain/build value chain activity
“The purpose of the obtain/build value chain activity is to ensure that service components are available when and where they are needed and meet agreed specifications”.
The Design and transition value chain activity ensures that products and services meet the agreed specifications, including quality, performance, and other criteria, before they are released into live environments.
The Design and Transition activity in the value chain ensures that service components meet agreed specifications. This activity focuses on designing services and service components to meet requirements, as well as transitioning them into the live environment in a controlled manner.
The "Design and Transition" activity in the Service Value Chain ensures that service components and products are designed and transitioned to meet agreed-upon specifications, quality standards, and stakeholder expectations. This activity focuses on ensuring that services are fit for purpose and ready for operation.
Breakdown of other options:
A. Plan: Incorrect. The "Plan" activity focuses on setting the strategic direction and ensuring shared understanding, not ensuring components meet specifications.
C. Obtain/build: Incorrect. This activity involves acquiring or creating service components, but it does not ensure they meet agreed specifications (that happens during "Design and Transition").
D. Deliver and support: Incorrect. This activity focuses on delivering services to customers and providing ongoing support, not validating specifications.
When the question is about meeting agreed specifications or preparing for operational readiness, think of "Design and Transition."
Deliver and support is the value chain activity that ensures services are delivered and supported according to agreed specifications and stakeholders’ expectations.
B. Design and transition
The "Design and transition" value chain activity ensures that service components meet agreed specifications by focusing on the creation, modification, and transition of new or changed services to meet customer expectations and business needs.
Design and Transition:
Focus: Designing services and verifying their implementation.
Specification: Define specifications during design and verify during transition.
Lifecycle Stage: Early stages, planning and preparing for deployment.
Obtain/Build:
Focus: Acquiring or building resources and components.
Specification: Ensure components adhere to agreed specifications.
Lifecycle Stage: Later stages, implementing and deploying services.
C. Obtain/build
The purpose of the obtain and build activity is to ensure that service components are available when and where they are needed and meet agreed specifications while Design and transition are to ensure that products and services continually meet stakeholder's expectations for quality, costs, and time to market.
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