@ags Thats one os possible service REQUESTS, not requirements.
answer is D indeed:
service provision
Activities performed by an organization to provide services. It includes management
of the provider’s resources, configured to deliver the service; ensuring access to
these resources for users;....
A. Service requirement
Product and service requirements provided by engage.
B. Service agreement
Contract and agreement requirements for engage.
C. Service consumption
Service consumption consists of activities performed by a service consumer to consume services.
D. Service provision
Management of provider resources configured to deliver the service. Provision of access to resources for users.
Chapter 2.4.1, refer to second bullet point
Service provision includes:
• management of the provider’s resources, configured to deliver the service
• ensuring access to these resources for users
• fulfilment of the agreed service actions
• service level management and continual improvement.
he correct statement about managing incidents is
C. Low impact incidents should be resolved efficiently so the resource required is reduced.
This statement aligns with the principles of ITIL V4, which emphasizes the efficient use of resources in managing and resolving incidents. By resolving low impact incidents efficiently, organizations can ensure that their resources are focused on more critical issues, leading to better overall service management and resource allocation.
D ----
D--- As service requests are pre-defined and pre-agreed as a normal part
the provision of services, they can usually be formalized, with a procedure
clear and standard for initiation, approval, compliance and management.
A is correct.
An access request is the way in which a user requests to be able to access a service. This is usually a request for a login via a service request from the service desk.
https://www.bmc.com/blogs/itil-access-management/
upvoted 3 times
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