Exam ITILFND V4 topic 1 question 91 discussion

Actual exam question from ITIL's ITILFND V4

Question #: 91
Topic #: 1

[All ITILFND V4 Questions]

Which statement about the 'change enablement' practice is CORRECT?

A. Service requests are usually normal changes that can be implemented quickly without authorization
B. Emergency changes are changes that must be fully tested and fully documented prior to implementation
C. Standard changes are changes that need to be scheduled, assessed and authorized following a standard process
D. Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

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Suggested Answer: D 🗳️

by OmLeTzBooM at Aug. 23, 2020, 2:14 a.m.

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mo_yas

Highly Voted 3 years, 7 months ago

D is correct Standard changes are pre authorized

upvoted 9 times

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5.2.4 Change enablement Emergency changes These are changes that must be implemented as soon as possible; for example, to resolve an incident or implement a security patch. Emergency changes are not typically included in a change schedule, and the process for assessment and authorization is expedited to ensure they can be implemented quickly.

upvoted 8 times