A. An unplanned interruption to a service, or reduction in the quality of a service = incident
B. A cause, or potential cause, of one or more incident = problem
C. A problem that has been analyzed and has not been resolved = known error
D. Any change of state that has significance for the management of a service or other configuration item (CI) = event
"Many problem management activities rely on the knowledge and experience of staff, rather than on following detailed procedures. People responsible for diagnosing problems often need the ability to understand complex systems, and to think about how different failures might have occurred. Developing this combination of analytical and creative ability requires mentoring and time, as well as suitable training."
Yes, i.e. why when you log a Problem Record as next step you also log a Known Error Record in KEDB until issue is not resolved so that if such incidents occur the SD can look up KEDB and deploy recommended workaround for the Known Error
Hope that explains better
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