Exam ITILFND V4 topic 1 question 18 discussion

Service desk is always owned and managed by Service Providers to interface between them and their Customers. The answer "Service Provider" is right.

from official ITIL book : "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users."

5.2.14 - Service Desk: The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. ** We could understand this as citing the SD as the point of contact for us as consumers with the service provider in question.

B is a correct answer.

Refer 5.2.14 It should also be the entry point and single point of contact for the service provider with all of its users.

B - Service Provider, according to same definition in ITIL study book chapter 5.2.14

The purpose of the Service Desk Practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all its users.

From the ITIL V4 handbook, "The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users.", The correct answer is the |service provider"

The service desk should be the entry point and single point of contact for the customer with all of its users. (The question is about what the service desk is for not about who owns it) it's a tricky one!

Well going back and reviewing the questions and my answers from before, examtopics have rearranged the answers making these discussions completely worthless Nice job! The questions is asking who the service desk is for. not who owns it.

5.2.14 - Service Desk: The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. ** We could understand this as citing the SD as the point of contact for us as consumers with the service provider in question.

the entry point for the Service Consumer is the Service Desk. the service provider is the one providing the service to the consumer. they are indirectly the service desk. A is the correct answer even if the material says it is.

the answer in not Service Provider.

Question is worded incorrectly. The simple word "WITH" in the question makes the meaning and answer entirely different. Question should have been worded as "... AND all of its users."

Makes no sense to contact a Service Providers and all of its users, so immediately option A is disregard it. Just think logically, no one contact or even has any interest on contacting a SP and all their users. WT%. From MPV it is Customer.

B: "The service desk is the point of communication between the service provider and all of its users."

B is correct.