C is the correct answer. A VALUE STREAM is a series of steps an organization undertakes to create and deliver products and services to service consumers. It combines the organization’s value chain activities.
C.
Under 3.4.1, A value stream is a series of steps that an organization uses to create and deliver products and services to a service consumer. A value stream is a combination of the organization’s value chain activities
The service value chain is an operating model which helps you describe how a VALUE STREAM (the delivery process of a service) flows across various activities from demand to supply.
Source: https://info.axiossystems.com/blog/itil4-value-streams-and-processes
A value stream is a series of steps
that an organization uses to
create and deliver products and
services to a service consumer. A
value stream is a combination of
the organization’s value chain
activities.
It is C:
The very definition of Value Stream and Processes tells itself:
A value stream is a series of steps that an organization uses to create and
deliver products and services to a service consumer.
The answer is quite uncertain i.e C or D
What is the key word to look out for in the question; STEPS or DELIVER TO A SPECIFIC CUSTOMER.
VALUE STREAM is a series of steps an organization undertakes to create and deliver products and services to SERVICE CONSUMERS.
SERVICE LEVEL MGT establishes clear business based measurements/targets for performance. These targets will be used to assess, monitor and manage the delivery of the service
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