Exam ITILFND V4 topic 1 question 100 discussion

B. Input, Outputs and triggers: "Each activity transforms inputs into outputs." "Each activity receiving and providing triggers for further action."(Key Message) C: doesn't make any sense.

But the question is about the service value chain, not the service value system. The SVS has opportunity, demand, and value. The chain has inputs, outputs, and triggers.

Key message The six value chain activities are: ●● plan ●● improve ●● engage ●● design and transition ●● obtain/build ●● deliver and support. These activities represent the steps an organization takes in the creation of value. Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing triggers for further action.

B: Inputs, outputs, and triggers are used. These elements connect the various activities, ensuring that the output of one activity can serve as the input or trigger to the next, creating a cohesive value chain.

4.5 / pg. 58 These activities represent the steps an organization takes in the creation of value. Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing triggers for further action.

B is correct

Inputs, outputs, and triggers are indeed the elements used to link activities within the service value chain. They provide a structured way to understand the dependencies and interactions between various activities, ensuring the seamless flow of work and value creation.

SVC not SVS

B is the right answer: These activities represent the steps an organization takes in the creation ofvalue. Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing triggers for further action.

The correct answer is B. Inputs, outputs, and triggers. In ITIL, the service value chain is a series of interdependent activities that work together to deliver value to customers. Inputs, outputs, and triggers are used to link activities within the service value chain and ensure that each activity flows smoothly into the next. Inputs provide the necessary information and resources for an activity, outputs are the results of the activity, and triggers are events that initiate or terminate an activity. Service level agreements, opportunity, demand, and value, and the service desk are all important components of IT service management, but they are not used to link activities within the service value chain.

B i think

B. Under 4.5, These activities represent the steps an organization takes in the creation of value. Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing triggers for further action.

So many wrong answers. How could it be more clear... Key message The six value chain activities are: • plan • improve • engage • design and transition • obtain/build • deliver and support. These activities represent the steps an organization takes in the creation of value. Each activity transforms INPUTS into OUTPUTS. These inputs can be demand from outside the value chain or outputs of other activities. All the activities are interconnected, with each activity receiving and providing TRIGGERS for further action.

nput, Outputs and triggers: "Each activity transforms inputs into outputs." "Each activity receiving and providing triggers for further action."(Key Message) C: doesn't make any sens

B for sure!

I'll go with B

B is the only possible answer as C describes SVS components, which are not 'within SVC'...